INE

INE’s GenAI Journey to Enhanced Content Discovery and Personalization

INE (Internetwork Expert) is a leading provider of technical training for the IT industry, dedicated to equipping professionals with the necessary skills through affordable, high-quality training. This case study explores how INE will leverage Innovative Solutions’ Tailwinds Generative AI accelerator to enhance their training content and improve user experience.

Business Objectives

INE aimed to achieve the following objectives:

  • Build a comprehensive list of technical skills extracted from their training content.
  • Improve content discoverability and recommendations for users.
  • Uncover relationships between different pieces of training content for new insights.
  • Utilize these insights to develop and offer new, relevant content to customers.

The motivation behind these objectives was to provide a more personalized learning experience and to stay ahead in the competitive technical training market by continuously innovating their content offerings.

The Challenge

INE faced the challenge of processing vast amounts of technical training content to extract relevant skills and knowledge. This task was time-consuming and required a high level of accuracy to ensure the right skills were associated with the appropriate content. The company needed a way to automate this process efficiently to enhance its content recommendation system and to identify gaps in its training material.

The Novel Solution

In partnership with Innovative Solutions, INE implemented the Tailwinds Generative AI accelerator to process their training content. The key features of this solution included:

  • Advanced natural language processing to accurately identify and extract technical skills from training transcripts.
  • Machine learning algorithms to discover relationships between different training modules.

This solution addressed INE’s challenges by automating the skill extraction process, enabling targeted content recommendations, and providing valuable insights for content development.

INE Customer Success Story with Innovative Solutions

INE’s Goals

INE plans to enable customers to analyze and select relevant training material 50% faster, with more targeted recommendations leading to more efficient learning. The result will be improved job preparedness and skill augmentation, reducing the time IT managers spend on building training paths by up to 25%, increasing internal efficiency for INE’s customers.

Transforming Customer Experience

The Tailwinds Generative AI accelerator will transform the INE customer experience by:

  • Automating the identification, labeling, and data association of INE training content using Amazon Bedrock.
  • Enhancing the discoverability of relevant training materials by aligning content to topical labels.
  • Setting a new industry standard for technical training platforms by making next-step training discoverability a first-class citizen.
Key Results

By implementing the Tailwinds Generative AI accelerator, INE will achieve:

  • A more efficient content recommendation system.
  • Reduced time for users to find relevant training content.
  • Insights that lead to the development of new training modules.
  • Increased customer satisfaction and loyalty.
  • Greater cross-sell and up-sell opportunities for INE and its

These results will contribute to INE’s growth and solidify its position as a leader in technical training.

What INE Is Saying

“Leveraging Tailwinds and Amazon Bedrock has enabled INE to complete a project we always wanted to do but did not have the time or manpower to achieve. Our new AI recommendations will drastically cut down the time for customers to search and find the right courses.  This novel technology will allow us to have even greater cross-sell conversions into new courses and increased customer satisfaction.”

– Lindsey Rinehart, COO, INE

Why you should collaborate with a partner

The partnership between INE and Innovative Solutions has led to a significant enhancement of INE’s training platform that will benefit both the company and its customers. This case study demonstrates the potential for other businesses to benefit from similar AI-driven solutions.

 

Want to learn more? Contact us today.


Avannis

Avannis specializes in providing white-glove customer and employee engagement solutions tailored for banks and credit unions of any size, with a commitment to enhancing the banking experience through insightful customer engagement surveys.  Avannis manually reviews, categorizes, and classifies over 20,000 customer surveys each month. This labor-intensive process is difficult to train for and can be error prone without consistent and intensive analysis.

Innovative Solutions and Avannis partnered together to develop a novel Generative AI (GenAI) solution aimed at automating the manual coding of customer survey verbatims, a project that promises to optimize Avannis’ operations by significantly reducing manual effort and enabling the company to scale efficiently.

Business Objectives

The primary objectives of the Avannis Tailwinds Project include:

  • Improving Staff Morale: Automating tedious tasks to allow staff to focus on more engaging and valuable work.
  • Creating More Engaging Work Opportunities: Redirecting the workforce towards tasks that offer greater value and satisfaction.
  • Saving Money Through Efficiency Improvements: Reducing manual labor costs associated with coding survey responses, thereby saving the company significant amounts of money annually.
The Customer Challenge

Avannis faced the challenge of manually coding thousands of customer engagement surveys each month, a process that was not only time-consuming but also a bottleneck to growth. This manual process required significant staff hours every day, leading to increased operational costs and limiting the company’s ability to scale its services without a corresponding increase in headcount and expenses.

The Partner Solution

Innovative Solutions automated the coding of customer survey verbatims, classifications, and content extraction leveraging a Generative AI solution built on top of Innovative Tailwinds and Amazon Bedrock (Anthropic).

This AI-driven approach is designed to classify verbatims based on thousands of historical Avannis surveys, taxonomy requirements, and other business requirements. Innovative Solutions generated semantically-similar surveys and requirements to train an Anthropic Claude LLM and a Weaviate vector database to return highly accurate classifications.

Avannis: Innovative GenAI Customer Success Story

This process eliminates the need for manual coding of new surveys and also provides Avannis with a methodology to update and fine-tune the process over time for new customers and markets.

What was the Business Impact of the Solution

The implementation of the Tailwinds GenAI solution has led to:

  • Annual Savings: Approximately $54,000 saved per year through reduced manual labor.
  • Improved Staff Morale: Employees can now focus on more engaging and valuable tasks.
  • Scalability: Avannis can scale its operations without proportionally increasing staff or costs.

Avannis’s GenAI solution has the potential to transform the customer experience by enabling faster and more accurate analysis of survey data. This allows Avannis to deliver insights to clients more quickly, enhancing the responsiveness and effectiveness of customer engagement strategies.

Steve Winn, Founding Partner & CTO of Avannis, praised the team at Innovative Solutions for their intelligence, flexibility, and the effectiveness of the solution provided. He noted the significant improvement over past experiences with third-party development teams, emphasizing the success of the project in meeting Avannis’ needs.  Steve shared his enthusiasm for the Tailwinds project, highlighting the anticipated benefits in terms of staff morale, productivity, and operational scalability.

“The Innovative Tailwinds Generative AI solution is expected to save Avannis 3,000 working hours per year, translating to $54,000 in annual savings.”

– Steve Winn, Founding Partner & CTO of Avannis

Furthermore, Steve envisions the potential for direct customer access to the API, allowing for even greater efficiency and service customization.

Why you should collaborate with a partner

Generative AI represents a significant step forward for Avannis, enabling the company to:

  • Enhance its operational efficiency
  • Improve employee satisfaction
  • Provide faster, more insightful customer engagement solutions

Avannis’ success story demonstrates the potential for similar technologies to benefit other businesses looking to optimize their operations and customer service offerings.

 

Want to learn more? Contact us today.


MacStadium

MacStadium, renowned Mac cloud service provider, focused on enhancing customer satisfaction and streamlining the implementation of their Orka platform. In partnership with Innovative Solutions, they utilized advanced technology to develop ‘Mac’ – a highly sophisticated AI assistant platform specialized in Orka. ‘Mac’ offers MacStadium customers a unique and efficient experience in building and deploying virtualized Mac platforms. This case study delves into the impact of ‘Mac’, which is powered by IBM WatsonX Assistant and Amazon Bedrock, on improving MacStadium’s customer support and operational effectiveness.

The Customer Challenge

MacStadium’s primary challenge was to enhance the customer experience and streamline their service delivery.

  • Increase customer satisfaction.
  • Accelerate service implementation.
  • Improve staff efficiency in handling customer queries.
  • Reduce the volume of customer support questions.

The company recognized the need for an advanced solution that could seamlessly integrate with their existing system and knowledge base.

The Partner Solution

MacStadium’s partnership with Innovative led to the development of ‘Mac’, an AI Agent Expert specialized in Orka. This tool is a confluence of IBM WatsonX Assistant’s reliable chat interface and the robust capabilities of Amazon Bedrock, including:

  • Integration with Amazon Bedrock for secure and consistent AI performance.
  • IBM Watsonx Assistant enables a seamless and secure interface for both staff and customers, facilitating effective communication and query resolution.
  • Use of AWS for hosting critical business data and access to state-of-the-art large language models (LLMs) like Anthropic’s Claude.

 

Results and Benefits

The deployment of ‘Mac’ has led to remarkable improvements:

  • A 30% increase in staff efficiency, enabling quicker and more effective customer interactions.
  • A 25% reduction in customer support queries, indicating higher first-contact resolution and customer satisfaction.
  • Enhanced service implementation speed, contributing to overall business growth and customer loyalty.
Transforming Customer Experience

MacStadium’s journey with Innovative Solutions and the introduction of ‘Mac’ AI platform exemplifies how generative AI can revolutionize customer service in the tech industry. By harnessing the power of IBM WatsonX Assistant and Amazon Bedrock, MacStadium not only achieved its operational goals but also set a new standard in customer engagement, security, consistency and satisfaction.

“Mac has been a game-changer in how we interact with our customers and manage our services. The efficiency and satisfaction levels have significantly improved”

– Chris Chapman, CTO at MacStadium

For businesses looking to replicate MacStadium’s success, Innovative Solutions offers comprehensive assessments and tailored plans to integrate generative AI into various operational aspects. Discover how your organization can benefit from such transformative technology.

Check out our video on MacStadium

Tekmir

Tekmir is the future of legal technology. Our AI-powered platform is purpose-built to simplify and optimize case management for law firms. Experience a new standard of precision, efficiency, and transparency that will propel your firm into a new era of legal service.

Tekmir’s Challenge

Tekmir, an emerging leader in legal tech, faced a critical challenge in redefining the process of case management validation. Traditional methods were slow, costly, and inefficient. Tekmir’s vision was to revolutionize this process, making it faster, scalable, and more cost-effective, enabling law firms to double or triple their case load without added cost.

In order to service large scale cases, law firms are required to sift through thousands of medical and legal documentation with an army of paralegals, assistants and analysts. Historically, cocuments and claims are manually reviewed and processed, consuming hundreds or thousands of man-hours to appropriately service a case. Tekmir aims to upend this process with their AI-Enabled Case Management platform.

The Partner Solution

To turn this vision into reality, Tekmir joined forces with Innovative Solutions, leveraging their flagship product, Tailwinds. This state-of-the-art AI solution, powered by Amazon Bedrock and Anthropic Claude, promised a seamless integration into Tekmir’s lawsuit management platform. Tekmir’s AI will specialize in automated validation of class action lawsuits, enhancing decision-making, and empowering legal professionals to focus on higher-value tasks.

Business Drivers
  • Accelerate Case Processing: Tekmir looks to cut case management time by 60%, reducing typical two-hour tasks to just 30 minutes, streamlining logistics, and allowing attorneys to focus on core legal work.
  • Cost Reduction: Tekmir aims to reduce prosecution costs by 50%, potentially saving up to $3 million every 10,000 cases. For large firms, this means millions in annual savings.
  • Operational Efficiency: Tekmir plans to assist organizations in automating inbound application logistics and operations, reducing the average time spent on these tasks from two hours to about half an hour per case.
Results And Benefits
  • Enhanced Productivity: Tekmir customers will observe a remarkable improvement in staff productivity, attributed to the automation of repetitive tasks.
  • Cost Efficiency: The AI-driven approach will lead to a significant reduction in case prosecution costs, fostering financial efficiency.
  • Rapid Deployment: By leveraging Tailwinds, Tekmir can rapidly build and deploy their AI solution, meeting initial customer demands ahead of schedule.
Why Do It Alone?

Innovative Solutions’ Tailwinds product stands out for its ability to simplify the complex journey of integrating Generative AI into legal tech. The team at Innovative, consisting of AI architects, data engineers, and developers, has a proven track record in assisting startups in scaling their vision and resolving customer challenges efficiently.

 

Preverity

As an established leader in malpractice risk analytics, Preverity looked to evolve their risk management and patient safety products to enable the most accurate clinical measurement in the market. By teaming up with Innovative Solutions and implementing Tailwinds Generative AI, Preverity will provide unparalleled risk insights to their hospital and insurance partners.

Preverity’s Challenge

While Preverity already boasted an excellent predictive risk modeling and measurement development process, the creation of new risk measurements typically requires referring to internal reference documents, internet searches, and code description analysis – a slow and time-consuming process.  Preverity is looking to scale their organization and needed a more efficient process to code new measures in near real-time.  Their top business drivers/goals going into this engagement were:

  • Improving accuracy and speed in measurement creation
  • Uncovering deeper risk insights
  • Increasing capacity to accommodate rapid growth
  • Reducing time for rapid measurement iterations
The Partner Solution

To accomplish these ambitious goals, Preverity partnered with Innovative Solutions to deploy Tailwinds, a revolutionary Generative AI product purpose-built for healthcare.

Fully integrated via Amazon Bedrock’s secure design, Tailwinds combines Anthropic’s Claude, a GenAI rules engine, and vector database Weaviate to understand and validate user requests, identify corresponding codes, and generate concise responses to speed up code identification for a customer.

“By implementing Tailwinds and Amazon Bedrock, we’ve taken our already strong risk measurement development process to new heights in increasing speed, insight and efficiency for our clients.”

– Scott Burklund, CIO at Preverity

Results and Benefits

Here are a few of the many ways Tailwinds has impacted Preverity’s organization.

  • 90% faster risk measurement development via automation for better experiences
  • 34% improved coder productivity and scale
  • $100k in projected annual savings
Why Do It Alone?

Let Innovative Solutions help you achieve Preverity’s level of excellence.  Innovative’s Tailwinds brings together industry AI experts to help identify, define, measure, execute actionable Generative AI objectives. Sign up today for a Tailwinds Assessment, over the course of two weeks our team will review the Generative AI landscape and use cases relevant to your industry, developing an effective data strategy, vision and implementation plan to achieve your desired AI goals.

LivTech

LivTech, a pioneer in health technology, advances physician tech market with Generative AI. New capabilities for healthcare practices include reducing billing errors and speeding up reimbursements – offering physicians more time for direct patient care.  Additionally, LivTech aims to extend their claims processing services into new market areas. Leveraging Amazon Bedrock for secure access to Generative AI as pivotal tools for automation and streamlining this growth phase.  To make this vision a reality, and to ensure a perfect fit with their current claims management system, they teamed up with Innovative Solutions.

LivTech’s Challenge

LivTech faced several challenges in their journey to optimize claims processing, including:

  • Scaling their claims processing team while maintaining steady COGS
  • Identifying, cleaning, and verifying internal documentation and processes for AI training
  • Determining how to leverage AI to validate claims information and lower error rates
  • Streamlining and automating repetitive manual tasks to improve staff productivity
  • Increasing customer satisfaction scores by expediting claims processing
The Partner Solution

Innovative Solutions stepped up to tackle LivTech’s challenges using Tailwinds, a state-of-the-art AI solution specifically designed for the healthcare industry.  Utilizing GenAI as a natural language rules engine, combined with a Weaviate AI-First Vector Database and Amazon Bedrock for a secure integration with Anthropic Claude-2, Tailwinds automates and enhances claims processing by learning from existing process documentation, requirements, and claims data, leading to a significant transformation in LivTech’s operations.  The solution integrates with LivTech’s current claims management platform, allowing agents to focus on higher-value tasks, accelerate decision-making, and enables LivTech to scale their business more efficiently into the future.

“Leveraging Tailwinds is a game-changer for us at LivTech. We’re thrilled to unlock new opportunities by integrating this innovative AI solution into our healthcare platform. With Tailwinds, we’ll use AI to support our growth, improve productivity, and deliver even more value to our clients.”

– Chris Ritchie, CTO, LivTech

Results and Benefits

LivTech’s partnership with Innovative Solutions is targeting long-term goals for revolutionizing their claims management process including:

  • Significant improvement in staff productivity through automation of repetitive tasks
  • Reduced error rates by using AI for claims validation
  • Elevated customer satisfaction scores due to faster and accurate claims processing
  • Efficient business scaling, reduced costs, and an incredible quality of care for their customers
  • New market opportunities for business growth

“Innovative Solutions is delighted to have played a crucial role in LivTech’s Generative AI journey. Our expertise in GenAI technologies facilitated the successful implementation of Tailwinds. We are excited to showcase the enormous potential of Generative AI in healthcare, both today and in the future.”

– Taylor Copie, Innovative Solutions

Why Do It Alone?

Generative AI in healthcare can be a challenging journey, but Innovative Solutions can make it a breeze. Innovative’s Tailwinds brings together industry AI experts to help identify, define, measure, execute actionable Generative AI objectives. Sign up today for a Tailwinds Assessment, over the course of two weeks our team will review the Generative AI landscape and use cases relevant to your industry, developing an effective data strategy, vision and implementation plan to achieve your desired AI goals.

Campspot

Campspot, a company that specializes in real-time reservation booking for campsites, experienced exceptional growth during the COVID pandemic. With an increasing demand for their services across the United States, Campspot needed to scale their technology and products rapidly.

Campspot’s Challenge

To maintain their growth trajectory, Campspot required a fast and efficient migration to AWS. The main drivers for this migration were security and scalability, which would enable Campspot to introduce new services at a faster pace while providing additional stability to existing workloads through a consistent architecture.

The Partner Solution

Campspot partnered with Innovative Solutions to assess the workloads planned for migration to the AWS cloud, including modernizing existing workloads. Innovative Solutions deployed a Landing Zone & Operating Model, enabling the setup of AWS infrastructure, services, and security measures. Following that, they worked on deploying AWS services and Campspot applications, including moving EC2 microservices to ECS Containers and configuring autoscaling, load balancing, and other crucial components.

“Our team at Innovative was thrilled to work with Campspot on their migration to AWS. We were committed to providing them with a secure and scalable solution that would enable their business to thrive in a rapidly evolving market. It’s incredibly rewarding to see the results of our partnership and the positive impact it has had on their growth.”

– AJ Rivera, Innovative Solutions

Results and Benefits

The partnership with Innovative Solutions allowed Campspot to successfully migrate to AWS, providing them with a secure and scalable platform to grow their business. They can now introduce new services faster, ensuring the stability of existing workloads through a consistent architecture. Additionally, they have access to advanced monitoring, alerting, and health check features that help maintain high availability and performance.

Why Do It Alone?

Are you also facing challenges in scaling your business and meeting the demands of a rapidly evolving market? Partner with Innovative Solutions and leverage our expertise in AWS migrations (www.innovativesol.com/cloud-migrations) and cloud solutions. Let us help you navigate the complex world of cloud services and provide you with a seamless and efficient transition to a more scalable, secure, and reliable infrastructure.

Working with Innovative Solutions has allowed us to scale our technology efficiently and securely. Their expertise in AWS has been invaluable to our growth.”

– Cody H., CTO, CampSpot

Netsurion

Netsurion, a leading cybersecurity services provider, faced the challenge of migrating their on-premise infrastructure to Amazon Web Services (AWS). They sought a Managed Service Provider (MSP) with expertise in cloud migrations and partnered with Innovative Solutions to ensure a smooth, secure, and efficient transition to AWS.

Netsurion’s Challenge

The migration project involved several challenges, including:

  • Moving a complex on-premise infrastructure to AWS with minimal downtime and business disruption
  • Ensuring security and compliance during the migration process
  • Managing resource constraints and third-party dependencies
The Partner Solution

Innovative Solutions addressed these challenges through their well-defined migration process, which consisted of two main phases – Mobilize and Migrate:

  • In the Mobilize phase, they analyzed Netsurion’s on-premise infrastructure, documented migration options, and developed a detailed migration plan. They also implemented a secure landing zone and operating model in AWS.
  • During the Migrate phase, Innovative Solutions executed the migration plan in a series of waves, managing the transfer, review, and cutover milestones for each wave.

After the migration, they optimized the AWS environment by setting up monitoring, alerting, and backup solutions and provided Netsurion with the necessary documentation for ongoing operations.

Results and Benefits

The partnership between Netsurion and Innovative Solutions resulted in:

  • A seamless migration of >100 servers to AWS with minimal downtime and business disruption
  • Enhanced security and compliance in the AWS environment
  • Scalable and flexible infrastructure that adapts to Netsurion’s future needs
  • Cost-efficient resource utilization and ongoing cost management
Why Do It Alone?

Partnering with a qualified MSP like Innovative Solutions can help ensure a successful cloud migration (www.innovativesol.com/cloud-migrations), resulting in satisfied customers like Netsurion. Discover how Innovative Solutions can help you build, manage, and your cloud infrastructure with their Managed Cloud Services (www.innovativesol.com/mcs).

 

“Our team at Innovative Solutions is extremely proud of our successful partnership with Netsurion in achieving a seamless, secure, and efficient cloud migration to AWS. We carefully navigated the complexities of their on-premise infrastructure and addressed security and compliance concerns, ensuring minimal downtime and business disruption. The resulting scalable, flexible, and cost-efficient AWS environment has empowered Netsurion with the ability to adapt to their future needs.”

– Mike Salas, Innovative Solutions

One River Asset Management

One River Asset Management, a prominent alternative asset investment firm, was on a mission to transform their business into a fully digital platform. Once the transformation is complete, One River’s investment team will be able to more easily manage multiple customers and scale their business.

The key driver of this engagement was One River’s need to create a new multi-tenant management portal with comprehensive tenant/user management, reporting, and investment health capabilities. To achieve their goal, they partnered with Innovative Solutions, a highly qualified Managed Service Provider, to implement the digital transformation.

One River’s Challenge

One River faced several challenges in their digital transformation journey, including:

  • Creating a new multi-tenant management portal with robust features and functionalities.
  • Ensuring data sensitivity, security, and compliance throughout the process that met multiple regulatory requirements.
  • Implementing a seamless integration with Salesforce and AWS services.
The Partner Solution

Innovative Solutions stepped in to address One River’s challenges by leveraging their expertise in AWS technologies and services. Together, Innovative and One River built a comprehensive solution focusing on security infrastructure, networking infrastructure, email setup through SES, DNS setup through Route 53, application framework deployment with Infrastructure as Code, database management, and deployment automation. Innovative Solutions also ensured seamless integration with Salesforce and AWS QuickSight for enhanced reporting capabilities.

Results and Benefits

The partnership between One River and Innovative Solutions was so successful it resulted in One River being acquired by Coinbase. Innovative delivered the following outcomes:

  • A fully functional multi-tenant management portal with advanced tenant/user management, reporting, and investment health features.
  • Enhanced security, compliance, and data sensitivity measures, ensuring the protection of sensitive data.
  • Seamless integration with Salesforce and multiple AWS services, improving overall efficiency and user experience.
  • A scalable and adaptable infrastructure that can easily evolve to accommodate One River’s future needs.
Why Do It Alone?

Embarking on a digital transformation journey can be a daunting task, but with Innovative Solutions as your partner, you can focus on growing your business while we handle the complexities of technology. Our expertise in AWS technologies and services, combined with our commitment to delivering tailored solutions, make us the ideal partner for organizations seeking to modernize their infrastructure and optimize their operations.

Don’t face the challenges of digital transformation alone. Let Innovative Solutions help you navigate the complexities, ensuring a smooth and successful transition into the digital realm. Get in touch with us today and discover how we can empower your business to thrive in the digital age.

“Innovative Solutions is proud to have played a pivotal role in One River’s digital transformation journey. Our expertise in AWS technologies and services enabled the development of a secure, scalable, and feature-rich crypto investment management portal. This successful implementation contributed to One River’s acquisition by Coinbase; we’re honored to have been part of this milestone achievement and look forward to supporting their continued growth and success.”

– AJ Rivera, Innovative Solutions

Aerify

Aerify, a Managed Service Provider for Small and Medium-sized Businesses, aimed to double its growth within the next 1-1.5 years while ensuring scalability, efficiency, and profitability. To achieve these goals, Aerify partnered with Innovative Solutions, an expert in aligning technology with business objectives, to help modernize their EUC solution and migrate their customers to the cloud.

Aerify’s Challenge

Aerify faced several challenges in managing their multi-account structure and client base, including:

  • Implementing Infrastructure as Code (IaC) standards
  • Streamlining their backup processes
  • Enhancing Amazon WorkSpaces capabilities for their clients
  • Building a repeatable, scalable process for onboarding new clients
The Partner Solution

Innovative Solutions devised a comprehensive solution by focusing on AWS Organization, Control Tower, Single Sign-On, Service Catalog MVP, Centralized Backup Management, Cost Improvements, and Custom CloudWatch Reporting or Monitoring:

  • AWS Organization + Control Tower + Single Sign-On: Innovative Solutions designed and implemented an AWS Organization Architecture in alignment with AWS Cloud Adoption Framework, AWS Well-Architected Framework, and the AWS Shared Responsibility Model.
  • Develop and Deliver Service Catalog MVP: Innovative Solutions used Infrastructure as Code to create a Service Catalog Product for repeatable customer environment deployments.
  • Centralized Backup Management Solution: A company-wide AWS Organization Backup Policy was created and applied to the Customer Organizational unit, streamlining the backup process for Aerify’s clients.
  • Cost Improvements: Innovative Solutions configured AWS Budgets and investigated the risk tolerance threshold for Reserved Instance commitments.
  • Custom CloudWatch Reporting or Monitoring: The team identified baseline metrics important to the customer’s KPI’s and created repeatable custom Metrics and Alarms using Infrastructure as Code.
  • Financial Flexibility: Partnered with the AWS Loan Program to provide a cost effective and efficient payment model that met Aerify’s financial requirements.
Results and Benefits

The collaboration between Aerify and Innovative Solutions yielded impressive results:

  • Streamlined onboarding process for new clients, improving efficiency and scalability
  • Enhanced backup management, reducing downtime and risks
  • Improved AWS Workspace capabilities, addressing video and application management concerns
  • Optimized costs with AWS Budgets and Reserved Instance management
  • Increased profitability and client satisfaction through efficient, high-quality cloud services
Why Do It Alone?

Innovative Solutions successfully addressed Aerify’s challenges and delivered a tailored solution that met their business objectives. By leveraging Innovative Solutions’ expertise, Aerify was able to accelerate growth, improve client satisfaction, and increase profitability, solidifying their position as a leading Managed Service Provider for SMBs. Discover how Innovative Solutions can help you build, manage, and optimize your cloud infrastructure with their Managed Cloud Services (www.innovativesol.com/mcs).

“We are proud to have partnered with Aerify in their remarkable journey of scaling their business. Through AWS’s tremendous technology, Aerify has not only expanded its core operations, but also established a new organization focused on cutting-edge VDI solutions. With the new venture, Aerify.cloud, they now offer a white label VDI solution utilizing AWS Workspaces, all made possible by the seamless integration and automation provided by our team at Innovative Solutions.”

– Taylor Copie, Innovative Solutions

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