We strive to deliver top-notch customer service.
Please don’t hesitate to reach out by phone or email. We’re committed to resolving issues quickly and efficiently to maximize uptime. Our team is available by email or phone Monday-Friday from 8:00 AM – 8:00 PM Eastern Time. We’re standing by during these hours to provide prompt, knowledgeable support and keep your systems operating smoothly.
Here are three ways to contact us:
Phone: (585) 292-5070
Email: support@innovativesol.com
Portal: support.innovativesol.com
For immediate assistance:
We’re here for you 24/7/365. Just call our support line anytime, day or night, for immediate assistance with critical issues. If you’re emailing us about an urgent problem, please include “CRITICAL” in the subject line. This will escalate your message to our on-call team for priority response.
Customer portal access:
To request portal access, email us or contact your Account Manager. If you’re unsure who your Account Manager is, call or email support@innovativesol.com.