PartnerComm, a leading employee communication consulting firm, combines HR content expertise with ad agency creativity to help companies tell their story. Recognizing the need for round-the-clock benefits support, PartnerComm partnered with Innovative Solutions to validate an AI-powered assistant that could provide personalized benefits guidance through an intuitive self-service interface.

PartnerComm selected Innovative to develop a proof of concept (POC) that utilizes generative AI technology capable of delivering instant, simplified benefits support while maintaining the high standards of accuracy and clarity that have earned them accolades.

Business Objectives

• Provide 24/7 benefits support for individual members
• Enhance understanding of complex benefits information
• Reduce burden on traditional support channels
• Enable multilingual benefits guidance
• Create more informed benefits decision-making

The Challenge

Employee benefits are complex, and it can take a significant amount of time and effort to understand them. PartnerComm identified several key challenges:

• Members accessing benefits information at all hours
• Complex suite of benefits offerings requiring detailed explanations
• Need for seamless experience to answer individual questions

The Solution

Innovative designed and implemented a POC built using its Tailwinds product and leveraging IBM watsonx Assistant to create an intelligent benefits navigation agent:

• 24/7 Benefits Guide: Created an always-available AI assistant that helps employees understand and navigate their benefits options 
• Personalized Support: Demonstrated ability to provide tailored recommendations based on each employer’s specific programs
• Interactive Calculations: Enabled real-time analysis of contribution options and coverage scenarios
• Step-by-Step Guidance: Provided clear, sequential support for benefits enrollment and utilization

The POC demonstrated that modern AI technologies can transform traditional benefits material into an interactive tool that provides accurate and timely guidance in a trusted environment.

“Innovative Solutions helped us reimagine digital capabilities and support to consistently meet and exceed our customer expectations. Their AI assistant transforms complex benefits information into conversations that members can have anytime, anywhere.”

Future Vision and Expected KPIs

Based on POC results and industry benchmarks, a full implementation is expected to deliver:

• 30% reduction in basic benefits inquiries to human support staff
• 24/7 support coverage with < 5 second response time
• 2x increase in engagement among employees during open enrollment 

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Virtual Visions, a pioneering retail technology company, is transforming the physical retail experience through their innovative smart display systems and integrated inventory management solutions. Featured in Forbes and set to deploy in popular retailers, Virtual Visions sought to enhance their platform with an intuitive, AI-powered product recommendation system.

Virtual Visions selected Innovative Solutions to develop a proof of concept (POC) on a new product concept that, like popular dating apps, would allow users to swipe-left/swipe-right and thereby train an AI model on their preferences so their product can make more appropriate recommendations.

Innovative used its Tailwinds product, in conjunction with Amazon Bedrock and IBM watsonx Assistant, to build a proof of concept to demonstrate the performance, latency, and customer experience impact.

Business Objectives

• Create an intuitive, swipe-based product discovery interface
• Deliver real-time personalized recommendations through AI
• Implement an AI-powered Virtual Stylist for personalized shopping guidance
• Integrate seamlessly with existing smart display systems

The Challenge

Virtual Visions wanted to explore using AI to create an engaging and personalized product discovery experience for retail shoppers. Traditional recommendation systems can overwhelm users with choices, or require complex user interfaces, which can lead to decision fatigue, reduced engagement, and as a result, less relevant recommendations.

As part of their ongoing effort to innovate, Virtual Visions wished to validate whether a simpler, more intuitive interface combined with sophisticated AI could create a more effective shopping experience. The solution needed to be both highly responsive and capable of learning from user interactions in real-time.

The Solution

Innovative Solutions designed and implemented a focused POC leveraging several different technologies. The POC successfully demonstrated five results:

• Smart Product Understanding: With Innovative’s Tailwinds, the solution was able to learn what products customers like based on their choices and then improve future recommendations. Learn more about Innovative Tailwinds
• Virtual Stylist: Using IBM watsonx Assistant, the system provides personalized fashion advice and product recommendations through natural conversation, enhancing the shopping experience with expert guidance, as an option for users who prefer that type of interaction method.
• Instant Search: The system finds similar products quickly, ensuring a smooth shopping experience even with large product catalogs.
• Continuous Learning: Each customer interaction makes the recommendations smarter, creating an ever-improving shopping experience The project focused on validating both the technical feasibility and user experience aspects of a novel recommendation system, while also providing the Virtual Visions product team with a foundation for ongoing development and enhancement.

The project focused on validating both the technical feasibility and user experience aspects of a novel recommendation system, while also providing the Virtual Visions product team with a testing and rapid prototyping platform for ongoing development.

“At Virtual Visions, our goal is to enable an engaging and value-driven omni-channel experience at Physical Retail Stores. Innovative Solutions helped us validate a completely new approach to retail engagement and recommendations,” said Hooman Hodjat, CTO of Virtual Visions. “The POC showed us that modern AI from leading providers such as AWS and IBM allow us to build a continuous learning system with a simple and engaging user experience.”

Future Vision and Expected KPIs

As of the result of this project, Virtual Visions has a foundation for AI-powered personalization across retail channels, which if implemented, is expected to result in the following:

• 40% increase in product discovery engagement rates
• 50% increase in relevant product recommendations
• 90% lift in Product Click-Through Rate
• 50% lift in Conversion
• 5% lift in average basket
• Overall, +50% lift in In-Store Digital Sales

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MedOauth, a pioneering healthcare technology company, specializes in secure patient identity verification and streamlined healthcare access solutions. Recognizing the challenges patients face in understanding their medical records across multiple providers, MedOauth partnered with Innovative Solutions to validate an AI-powered solution that would make medical records more accessible and comprehensible to patients, even when those records are complex, come from different sources, and when patients themselves aren’t trained to ask medical questions in a specific way.

MedOauth engaged Innovative to build a proof of concept (POC) to demonstrate how generative AI technologies from leading AI technologies, such as Amazon Bedrock and IBM watsonX Assistant, might allow patients to have natural conversations about their medical data in a secure, private, and accurate application.

Business Objectives

• Enable patient access to consolidated medical records from multiple providers
• Empower patients to better understand their medical history through conversational AI
• Ensure accurate and secure retrieval of medical information
• Improve patient-doctor communications through better informed patients
• Validate a scalable architecture for future deployment

The Challenge

Patients often struggle to understand their medical records, which are typically scattered across multiple healthcare providers and filled with complex medical terminology. This lack of understanding can lead to:

• Difficulty in making informed healthcare decisions
• Less productive conversations with healthcare providers
• Increased anxiety about medical conditions
• Challenges in managing ongoing healthcare needs

MedOauth needed a solution that could not only aggregate medical records but also make them accessible and understandable to patients through natural conversation.

The Solution

Innovative designed and implemented a POC leveraging a sophisticated multi-agent AI approach:

• Intelligent Data Retrieval: a specialized AI worker that accurately searches and filters FHIR-standard medical records based on patient questions
• Conversational Interface: a user-friendly chat experience through IBM watsonx Assistant that makes complex medical information accessible
• Multi-Provider Integration: aggregation and processing medical records from multiple healthcare providers

The POC showcased how AI can transform complex medical records into understandable conversations while maintaining accuracy.

“Innovative helped us understand how generative AI technologies from companies like AWS and IBM can help patients better understand their health history while maintaining the highest standards of security privacy, and accuracy,” said Stephen Ward, CTO, MedOauth. “They successfully demonstrated an approach to transforming complex medical records into conversations that patients can actually understand.”

Future Vision and Expected KPIs

As of the result of this project, MedOauth has a foundation for AI-augmented medical record access, which if implemented, is expected to result in the following:

• 60% improvement in patient satisfaction
• 80% increase in accurate patient recollection of their medical history
• 40% reduction in wasted patient/doctor time reviewing prior medical history

These projections reflect early POC indicators and similar AI implementations in healthcare settings.

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Landing Point, a premier executive search and consulting firm, specializes in placing top talent in Accounting & Finance, Financial Services, Corporate Services, Legal & Compliance, Tax & Family Office, Technology, and Med Tech roles for innovative companies throughout the U.S. Already recognized by Forbes as one of America’s Best Recruiting Firms, Landing Point sought to extend their leadership in the recruiting market by augmenting their high-touch recruitment approach with AI automation.

Through a strategic Proof of Concept (POC) with Innovative, Landing Point validated the potential of AI-powered recruitment automation using Innovative Tailwinds and IBM watsonx Assistant. The successful POC demonstrated the potential of using AI to augment their recruitment workflows while maintaining the personal touch that differentiates Landing Point.

Business Objectives

• Validate AI automation potential for recruitment coordination
• Test human-in-the-loop oversight capabilities
• Evaluate integration possibilities with existing systems
• Assess impact on recruiter productivity
• Build foundation for future AI-powered recruitment capabilities

The Challenge

Landing Point’s recruiters spend time on manual coordination between clients and candidates through email, calls, and SMS. This administrative burden was taking away from time they could otherwise spend on the higher-value recruitment and relationship building activities that Landing Point is known for.

The interview scheduling process was particularly challenging, requiring extensive manual coordination that created friction for a recruiter’s productivity. Landing Point recognized that automating this process would be a critical first step toward their broader AI transformation goals.

The Solution

Innovative Solutions designed and implemented a focused POC to demonstrate the potential of AI-powered recruitment automation.

• Tailwinds AI Agents: Successfully demonstrated ability to review candidate stages and craft contextually appropriate follow-up communications. Learn more about Innovative Tailwinds
• IBM watsonx Assistant: Confirmed effectiveness of human-in-the-loop oversight, enabling recruiters to efficiently monitor and approve AI agent suggestions
• AI Workflow Automation: Validated automated identification of next steps in the recruitment process, showing potential for significant time savings
• Integration Potential: Proved technical feasibility for future integration with existing workflows and systems

The POC focused on validating the core concept of AI-assisted recruitment coordination while maintaining Landing Point’s high standards for personalized service. Results showed strong potential for transforming recruitment operations through intelligent automation.

“What impressed us most during the POC was how the AI agents could understand context and suggest appropriate next steps, while still keeping our recruiters in control. This balanced approach is exactly what we were looking for. As we continue to build our AI strategy, we hope to continue to work with Innovative because of their expertise in this area.”

Future Vision

Once fully implemented, the solution is expected to deliver:

• 60% reduction in administrative task time, returning 4+ hours per day to recruiters
• 75% faster interview scheduling process, with 3x improvement in response rates
• 35% increase in candidate placement velocity
• 25% increase in recruiter capacity without additional headcount
• Foundation for AI-powered candidate matching and predictive analytics

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Blustream, a leading customer retention platform for direct-to-consumer (D2C) brands, empowers businesses to enhance product experiences and boost customer engagement through personalized interactions. Facing growing customer acquisition costs and increasing message volumes, Blustream sought a solution to efficiently process and understand customer responses across various communication channels. Through partnership with Innovative Solutions, Blustream has successfully completed a proof-of-concept implementation of an Intelligent Response System powered by the Tailwinds AI platform, setting the stage for transformed customer interaction capabilities.

Business Objectives

• Automate the processing and understanding of free-form customer responses
• Scale customer engagement capabilities while maintaining personalization
• Reduce manual intervention in message processing workflows
• Enhance data extraction accuracy from unstructured customer inputs
• Improve response time and consistency across all communication channels

The Challenge

Blustream works with product owners at companies that sell consumer products to engage with those consumers through optional but engaging online experiences to drive cross-sell opportunities and reduce churn, but doing this often requires collecting and acting on a high volume of unstructured data (such as consumer responses to surveys or text messages.) Blustream’s success in delivering personalized customer experiences has led to exponential growth in message volume across their platform. Their existing workflow requires significant manual intervention to process and interpret customer responses, creating a bottleneck in their ability to scale effectively. The challenge is particularly acute when handling complex customer inputs, such as descriptive sentences or detailed lists, which require careful interpretation to extract meaningful data.

Additionally, Blustream needs to maintain their high standards of personalization while processing responses more efficiently. Their platform, which promises up to 50% improvement in customer retention rates, requires a solution that can understand nuanced customer feedback without compromising the personal touch that makes their service unique.

The Solution

Innovative Solutions has developed a comprehensive Intelligent Response System powered by their Tailwinds platform, incorporating IBM Watsonx Assistant and Amazon Bedrock. This cutting-edge proof-of-concept brings together multiple technologies to create a seamless, automated response processing system.

Key Components:

• Tailwinds AI Platform: Provides the foundation for rapid deployment and streamlined management of AI workflows. Learn more about Innovative Tailwinds
• IBM Watsonx Assistant: Enables sophisticated data ingestion and output tuning
• Amazon Bedrock: Delivers a secure, scalable AI framework for complex responses
• Custom API Integration: Seamlessly connects with Blustream’s existing technology

The solution developed by Innovative incorporates advanced prompt engineering to ensure consistent AI responses and implements sophisticated parsing algorithms capable of handling complex customer inputs. For example, the system can automatically understand that “O, N, E” means “1” and can extract multiple data points from narrative responses like “I have three dogs, one is a Labrador, and two are Beagles.”

“The proof-of-concept with Innovative has demonstrated how using additional AI technologies from IBM and AWS in our product can help us deliver even better outcomes for our customers,” said Ken Rapp, CEO of Blustream. “When we can enable faster responses, with more accuracy and lower costs, our customers and their consumers get a better experience at a lower price, and that’s exactly the kind of innovation we need to scale our business.“

Projected Impact on Customer Experience

After the development of this proof-of-concept, a full implementation of the Intelligent Response System would improve Blustream’s ability to process and act on customer interactions. The automated system will significantly reduce response processing time while maintaining the high level of personalization that Blustream’s customers expect and differentiates Bluestream’s offering from its competitors.

Projected Results

Based on the successful proof-of-concept, a full implementation is expected to deliver:

• Projected 95% accuracy in data extraction from unstructured responses
• Estimated 40% increase in customer engagement throughput
• Target 60% improvement in response consistency
• Capability to handle 3x more concurrent customer interactions

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BEGA, a leading manufacturer of high-end commercial exterior lighting and hand-crafted glass, sells a highly value set of products and services to customers worldwide.

One of the ways BEGA keeps their costs down and serves their customers is by optimizing their operations, and one of the problems they identified was how much time it takes to intake, verify, and process purchase orders from a diverse customer base. If they could process those orders more quickly, they could improve their book-to-bill ratio and focus their staff time on more high-value work instead of administrative overhead.

BEGA chose to partner with Innovative Solutions. Using Innovative’s Tailwinds product, the team implemented AI technologies using Amazon Bedrock and IBM watsonx Assistant to automate PO document processing.

Business Objectives

• Automate the classification and processing of various purchase order formats
• Reduce manual data entry and associated errors in the order processing workflow
• Improve access to order information within processed documents
• Enhance overall operational efficiency in the order fulfillment process
• Implement an AI co-pilot to assist with document review and information extraction

The Challenge

As a premium lighting manufacturer, BEGA deals with a high volume of purchase orders from various clients, each with their unique format and requirements. The manual processing of these diverse documents is time-consuming, error-prone, and creates bottlenecks in their order fulfillment process. BEGA needed a solution that could:

• Accurately identify and classify incoming PDF documents as purchase orders or non-PO documents.
• Extract relevant information from POs, including order numbers, part numbers, quantities, and other critical details.
• Provide easier access to order information within processed documents.
• Assist with reviewing and extracting information from complex documents.

The Solution

Innovative leveraged its Tailwinds AI workflow automation platform, powered by Amazon Bedrock and IBM watsonx Assistant, to create a technology solution for document processing. Key components of the solution include:

• Automated Document Processing: Using Amazon Bedrock’s machine learning capabilities, Innovative developed a system that can recognize and classify various PDF attachments, distinguishing between purchase orders and other documents. The system extracts relevant information from identified POs, including order details, part numbers, and quantities.
• ERP Integration: The extracted data is available to be integrated into BEGA’s ERP system via API, streamlining the order entry process and reducing manual effort.
• IBM watsonx Assistant Implementation: An AI co-pilot was deployed to assist with document review and information extraction. This tool allows employees to…
  • Ask questions about specific details within processed documents
  • Receive guidance on locating particular information within complex POs
  • Get clarification on unclear or ambiguous information in documents
• Tailwinds: The entire solution is being built and deployed using Innovative’s Tailwinds platform, enabling rapid development and easy management of the AI workflows. Tailwinds seamlessly integrates AWS Bedrock and IBM watsonx Assistant in a low-code/no-code environment that non-AI specialists can continue to use. Learn more

Transforming the Customer Experience

Using AI technologies in business processes doesn’t have to be a large-scale project, and using tools and infrastructure from trusted vendors can allow businesses like BEGA to start using AI to achieve real business outcomes quickly. Whether it’s driving operational efficiency, improving key financial metrics like book-to-bill, or using your highly talented human staff on the work that’s most valuable and delegating routine work to AI technologies, companies like BEGA look to Innovative as the AI experts that help them transform customer experiences.

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Pinpoint Global, a leading provider of learning management and compliance solutions for regulated industries, works with customers to develop and deploy customized training tools and content for each of their customers. But when those customers’ employees have questions, or want more information, Pinpoint wanted a technology solution that would assemble answers from a variety of data sources and provide accurate answers and information to customers in a conversational interface.

Pinpoint chose Innovative Solutions to build an AI-powered chatbot using the generative AI technology from Amazon Web Services and IBM in hours to days, not weeks to months, something that was only possible because Innovative used their own Tailwinds software to do it.

Business Objectives

• Implement an AI-powered chatbot for efficient internal document search
• Provide customers with up-to-date information in a permission-based manner
• Increase customer satisfaction and improved platform cohesion and usability
• Improve the overall customer experience on their Learning Management System

The Challenge

Pinpoint Global faced several challenges in managing and disseminating their vast repository of internal knowledge:

• Information Accessibility: With a diverse range of internal documentation, training content in SCORM format, and other materials, Pinpoint needed a way to make their information feel more like a unified whole than a collection of information silos.
• Customer Support Efficiency: The company needed a way for advisors to find what they were looking for without needing to contact their internal support teams.
• Personalized Experience: Pinpoint wanted to offer personalized, permission-based access to information, ensuring that customers only received relevant and authorized content.
• Content Format Diversity: With various content types, including SCORM-based training materials, Pinpoint required a solution that could handle and interpret multiple formats effectively.
• User-Friendly Interface: Pinpoint needed a conversational AI interface that was intuitive and easy for their customers to use, regardless of their technical expertise.

The Solution

Innovative Solutions leveraged its Tailwinds AI workflow automation platform, IBM watsonx Assistant, and Amazon Bedrock from AWS to create a sophisticated chatbot solution for Pinpoint Global:

• IBM watsonx Assistant Integration: At the core of the solution, IBM watsonx Assistant provided a powerful, user-friendly conversational interface. Its advanced natural language processing capabilities ensured that customers could interact with the chatbot using everyday language, making information retrieval intuitive and effortless.
• Tailwinds Orchestration: The Tailwinds platform orchestrated the overall AI workflow, connecting IBM watsonx Assistant with backend systems and data sources. This integration significantly reduced development time and complexity.
• Amazon Bedrock Foundation: Utilizing Amazon Bedrock’s advanced language models, the chatbot was equipped with deep learning capabilities to understand and process complex queries related to Pinpoint’s diverse content.
• Intelligent Document Processing: The solution incorporated intelligent document processing techniques to parse and understand various content formats, including SCORM-based training materials, feeding this information into IBM watsonx Assistant for seamless retrieval.
• Permission-Based Access Control: A robust permission system was implemented within IBM watsonx Assistant to ensure that customers only accessed information they were authorized to view, maintaining data security and compliance.
• Seamless Website Integration: The IBM watsonx Assistant-powered chatbot was seamlessly integrated into Pinpoint’s existing website and customer portal, providing a cohesive and engaging user experience.

Transforming the Customer Experience

The Innovative solution dramatically improved Pinpoint’s customer interaction and support capabilities in the following ways:

• Intuitive Conversational Interface: IBM watsonx Assistant’s natural language processing allowed customers to ask questions in their own words, making information retrieval effortless and user-friendly.
• Instant Information Access: Customers can now quickly retrieve relevant information from Pinpoint’s extensive knowledge base through simple chat interactions, reducing frustration and improving satisfaction.
• 24/7 Support: The IBM watsonx Assistant-powered chatbot provides round-the-clock support, answering customer queries instantly, even outside of regular business hours.
• Personalized Interactions: By leveraging permission-based access within IBM watsonx Assistant, the chatbot delivers tailored responses to each customer, enhancing the overall user experience.
• Reduced Support Workload: The automated chatbot has significantly decreased the number of routine queries handled by the support team, allowing them to focus on more complex issues.
• Continuous Learning: IBM watsonx Assistant’s machine learning capabilities enable the chatbot to improve its responses over time, becoming increasingly accurate and helpful.

Key Results

• 45% reduction in customer support tickets
• 35% improvement in customer satisfaction scores
• 50% faster location of resource documents and training materials
• 90% positive feedback on the chatbot’s ease of use

About Innovative Solutions

Innovative Solutions is a Premier Tier AWS Partner specializing in AI-driven digital transformations. With expertise in Amazon Bedrock, IBM watsonx Assistant, and their proprietary Tailwinds platform, Innovative Solutions helps businesses leverage cutting-edge AI technologies to solve complex challenges.

For more information about how Innovative Solutions can transform your business with AI, visit www.innovativesol.com/tailwinds.

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Kyle ER & Hospital is a 24/7 comprehensive emergency care facility, and like many such healthcare providers, must be concerned with both patient outcomes and the business of running a secure, reliable, and efficient operation that keeps healthcare costs low and patient care high. They chose to partner with Innovative Solutions and use Generative AI technology to build a chatbot using technology from IBM and AWS on Innovative’s Tailwinds platform to help with both priorities.

Business Objectives

• Replace Kyle ER’s existing chatbot with a more intelligent Generative AI-based solution
• Improve understanding and response accuracy for customer inquiries
• Reduce the manual workload for unanswered questions
• Enhance overall operational efficiency in handling FAQs
• Improve customer satisfaction through faster and more accurate responses

The Challenge

Kyle ER & Hospital had challenges with an existing chatbot solution. The system is struggling to understand variations in simple customer questions, leading to a high rate of unanswered queries. This inefficiency results in the creation of tickets for one of their directors, who had to manually address those questions as exceptions. The process is time-consuming and often led to delays in responding to customer inquiries, potentially affecting patient satisfaction and the hospital’s reputation for prompt and excellent service. Given their commitment to providing exceptional emergency care with short wait times, using a technology solution that was neither exceptional nor prompt didn’t match their brand promise.

The Solution

Innovative developed a cutting-edge Generative AI-powered chatbot using IBM watsonx Assistant running on AWS and built primarily using its own software product, called Tailwinds. This solution leverages the power of Amazon Bedrock to provide a secure, scalable, and highly efficient AI implementation. Key features of the solution include:

• Advanced Natural Language Processing: The new chatbot understands a wide range of question variations, significantly improving its ability to interpret and respond to customer inquiries accurately.
• Integration with Existing Documentation: Tailwinds facilitates seamless integration between the chatbot and Kyle ER’s website content, allowing for more precise and relevant answers to customer questions.
• Continuous Learning Capabilities: The AI model learns from interactions, continuously improving its performance over time.
• Scalable Architecture: Built on AWS infrastructure, the solution easily handles fluctuations in query volume, ensuring consistent performance during peak times.
• User-Friendly Interface: Tailwinds provides an intuitive interface for Kyle ER staff to monitor, update, and manage the chatbot without extensive technical knowledge.

Transforming the Customer Experience

The implementation of the chatbot helps improve Kyle ER & Hospital’s digital customer service. Patients and their families receive accurate, prompt responses to their inquiries 24/7, mirroring the hospital’s commitment to round-the-clock emergency care. The new system’s ability to understand context and nuance in questions will significantly reduce the number of unanswered queries, which not only enhances customer satisfaction but also frees up valuable time for staff members to focus on more complex tasks and strategic work.

Target Results

• 85% reduction reduction in unanswered customer queries
• 70% decrease decrease in manual ticket resolution by the Marketing director
• 95% accuracy accuracy in chatbot responses, up from 60% with the previous system
• 40% increase increase in customer satisfaction scores related to online interactions
• 30% reduction reduction in overall response time to customer inquiries

About Innovative Solutions

Innovative Solutions is a Premier Tier AWS Partner specializing in AI-driven digital transformations. With expertise in Amazon Bedrock, IBM watsonx Assistant, and their proprietary Tailwinds platform, Innovative Solutions helps businesses leverage cutting-edge AI technologies to solve complex challenges.

For more information about how Innovative Solutions can transform your business with AI, visit www.innovativesol.com/tailwinds.

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Huffmaster, a leading staffing and security services provider, sought to streamline their travel confirmation process for temporary workers.

Their team is sought after by companies that might be affected by strikes, work stoppages, and other events involving business continuity. When companies need Huffmaster’s services, they need them quickly, so Huffmaster looked to Innovative Solutions to implement a proof of concept for a workflow automation platform built using the latest technologies from Amazon Web Services and IBM. Innovative used its own Tailwinds software to develop a solution that integrates conversational AI technology from IBM watsonx Assistant with Amazon Bedrock to reduce the processing time for last minute flight confirmations by 70% and providing a better experience for Huffmaster’s pool of employees and candidates.

Business Objectives

• Automate the translation of flight confirmation emails
• Streamline the flight confirmation process
• Update internal databases with extracted flight information automatically
• Enhance communication with traveling employees and candidates

The Challenge

Huffmaster’s success in providing temporary staffing solutions across multiple industries relied heavily on efficient travel management for their team. However, their existing process for handling flight confirmations was largely manual, time-consuming, and prone to errors. Staff had to manually review emails, extract relevant information, update databases, and communicate with candidates, and it had to be done quickly, whether the email language was English or another language. Their existing processes were increasingly challenging as the company grew, leading to potential delays and miscommunications that could impact their reputation for rapid response.

The Solution

Innovative proposed a comprehensive AI-driven solution leveraging the Tailwinds platform, Amazon Bedrock, and IBM watsonx Assistant. This combination allowed for rapid development and deployment of AI workflows tailored to Huffmaster’s specific needs.
Key components of the solution included:

• Email Processing with Tailwinds: Tailwinds coordinated AI workflows to automatically ingest and process incoming flight confirmation emails in multiple languages. The platform’s document extraction capabilities, powered by Amazon Bedrock’s language models, accurately extracted relevant flight information regardless of the email format or language.
• Automated Translation: Leveraging Amazon Bedrock’s multilingual capabilities, the system automatically translated non-English emails into English, ensuring consistent processing across all communications.
• Intelligent Communication Flow: IBM watsonx Assistant was integrated to manage the communication flow between the processed emails and candidates. This allowed for automated, personalized responses to confirm flights and provide additional information on demand.
• Database Integration: Tailwinds’ low-code interface was used to create workflows that automatically update Huffmaster’s internal databases with the extracted flight information, ensuring all systems remain synchronized in real-time.
• Custom AI Workflows: Three primary AI workflows were rapidly built using Tailwinds:
  • Document extraction for parsing email contents
  • Email response generation for candidate communication
  • Database update automation for maintaining accurate records

Transforming the Customer Experience

The implementation of this AI-driven solution improved Huffmaster’s operations and candidate experience. The automated system now handles the entire process from email ingestion to candidate communication and database updates, allowing Huffmaster’s staff to focus on more strategic work.

Key Results

• 70% reduction in processing time for flight confirmations
• 99% accuracy in flight information extraction and database updates
• 50% decrease in communication-related issues with traveling candidates
• 85% reduction in manual data entry tasks for staff

About Innovative Solutions

Innovative Solutions is a Premier Tier AWS Partner specializing in AI-driven digital transformations. With expertise in Amazon Bedrock, IBM watsonx Assistant, and their proprietary Tailwinds platform, Innovative Solutions helps businesses leverage cutting-edge AI technologies to solve complex challenges.

For more information about how Innovative Solutions can transform your business with AI, visit www.innovativesol.com/tailwinds.

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Guidewise, an innovative start-up, offers an AI-powered platform for revolutionizing people and work performance management. Facing challenges in data entry and metadata generation, Guidewise partnered with Innovative Solutions to leverage AI technology. The resulting solution aims to dramatically improve the user experience, accelerate data entry times, and increase the depth of user interactions on the Guidewise platform.

Business Objectives

• Generate automated metadata tags for platform entries
• Accelerate the creation of tailored and personalized entries

The Challenge

Guidewise’s platform, while innovative in its approach to workforce management, faces challenges in data entry efficiency and metadata generation. Guidewise must manually create tailored and personalized entries for their users, which was time-consuming and could potentially limit the depth of insights. Additionally, the process of tagging entries with relevant metadata was manual, reducing the platform’s ability to quickly correlate and analyze data.

The company needs a solution that would streamline these processes, allowing users to focus more on applying insights rather than inputting data. Guidewise sought to leverage AI technology to automate and enhance these aspects of their platform, ultimately aiming to provide a more seamless and valuable experience for their users.

The Solution

Innovative Solutions, leveraging its expertise as a Premier Tier AWS Partner, developed a cutting-edge Proof of Concept for Guidewise using the Tailwinds AI workflow automation platform and IBM watsonx Assistant. The solution integrated several key technologies:

• IBM watsonx Assistant: A powerful intent-chat interface, integrated with Innovative Tailwinds to process and understand user inputs and other content with AI.
• Innovative Tailwinds: Utilized to generate metadata tags automatically for each entry on the platform, enhancing data organization and analysis capabilities. Learn more.
• Amazon Bedrock: Leveraged through Innovative Tailwinds to access state-of-the-art AI models such as Anthropic Claude securely and at scale.

This comprehensive solution addressed Guidewise’s challenges by automating the creation of tailored and personalized entries using generative AI. The Innovative Tailwinds platform’s low-code environment allowed for rapid Proof of Concept development and deployment of these AI-powered features, significantly accelerating Guidewise’s AI adoption timeline.

Transforming the Customer Experience

The future implementation of this AI-powered solution will transform Guidewise’s platform, enhancing both the user experience and the value delivered to clients:

• The automatic generation of metadata tags improves data organization and enables more sophisticated analysis.
• AI-driven creation of tailored and personalized entries provides users with instant, valuable insights.
• The increased depth of data and analysis enables more accurate performance correlation and predictive capabilities.

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