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Pitch Gauge

Pitch Gauge, a leading provider of cloud-based roofing software, sought to enhance its SaaS offering with advanced AI capabilities. Innovative Solutions leveraged its Tailwinds platform to rapidly implement and orchestrate a chatbot powered by Amazon Bedrock and IBM watsonx Assistant. This solution enabled Pitch Gauge to provide instant, AI-driven feedback on roof photos, boosting value for contractors and driving additional revenue.

Business Objectives

By partnering with Innovative, Pitch Gauge sought to achieve several key objectives:

Enhance the existing Pitch Gauge SaaS platform with AI-powered capabilities.
Provide instant, accurate feedback on roof photos to contractors.
Offer proactive advice on estimating and potential risks.
Increase the value proposition for end customers.
Drive additional revenue through advanced feature offerings.
Implement an AI solution quickly and efficiently.

The Challenge

Pitch Gauge had established itself as a comprehensive roofing software solution, offering features like accurate roof measurements, project management, and team collaboration. However, in an increasingly competitive market, they needed to differentiate their offering and provide even more value to their customers. The company identified a crucial need among roofing contractors for quick, accurate assessments of roof conditions based on photos.

Traditionally, this process required time-consuming manual analysis or expensive in-person inspections. Pitch Gauge needed a solution that could automate this process, providing instant feedback and advice to contractors, thereby saving time and improving the accuracy of estimates. Additionally, Pitch Gauge faced the challenge of integrating complex AI technologies into their existing platform without disrupting their current operations or requiring extensive development resources.

The Solution

Innovative Solutions partnered with Pitch Gauge to develop an AI-powered chatbot using Tailwinds, our proprietary AI workflow automation platform. Tailwinds orchestrated the seamless integration of Amazon Bedrock and IBM watsonx Assistant, enabling rapid development and deployment of the solution. This cutting-edge system integrated smoothly with Pitch Gauge’s existing SaaS platform, offering:

Photo Analysis: Leveraging Amazon Bedrock’s image recognition capabilities, the chatbot analyzes uploaded roof photos with high accuracy.
Instant Feedback: Contractors receive immediate insights on roof conditions, potential issues, and estimation guidance.
Risk Assessment: The AI identifies potential risks or complications, allowing contractors to prepare accordingly.
Proactive Advice: The system offers suggestions for materials, techniques, and best practices based on the specific roof condition.
Natural Language Interface: Powered by IBM watsonx Assistant and orchestrated by Tailwinds, the chatbot provides a conversational experience, allowing contractors to ask follow-up questions and receive clarifications.

Solution Architecture

The solution architecture leverages Tailwinds as the central orchestration platform, seamlessly integrating Amazon Bedrock for AI model access and IBM watsonx Assistant for natural language processing. This approach ensures scalability, performance, and ease of management, while allowing Pitch Gauge to focus on their core business logic rather than complex AI implementation details.

Transforming the Customer Experience

The integration of the AI-powered chatbot, facilitated by Tailwinds, has significantly enhanced Pitch Gauge’s offering, transforming how roofing contractors interact with the platform and conduct their business.

Solution Targets Results

By implementing the Tailwinds solution, Pitch Gauge has achieved:

40% reduction in time spent on initial roof assessments.
25% increase in estimation accuracy, leading to improved project planning.
30% boost in contractor satisfaction ratings.
20% growth in revenue through premium AI-enabled subscriptions.
15% increase in new customer acquisition, attributed to the innovative AI feature.
70% faster time-to-market for the AI solution compared to traditional development approaches, thanks to Tailwinds.

Why Work with a GenAI Partner

Innovative Solutions is a Premier Tier AWS Partner, specializing in AI and machine learning solutions. Our Tailwinds platform, coupled with expertise in Amazon Bedrock and IBM watsonx Assistant, enables businesses to leverage cutting-edge technology to solve complex challenges and drive growth rapidly and efficiently.

Have a Question? Contact Us Today.

Humach

Innovative Solutions is an Amazon Web Services (AWS) Premier Tier Services partner, specializing in leveraging cutting-edge AWS AI and machine learning (ML) services to enhance customer experience and operational efficiency across various industries.

Humach is a privately held complete CX solutions provider for companies seeking exceptional customer experiences. It uses a unique blend of humans and machines to deliver faster responses, consistency across digital and human interactions, infinite scale, and best-in-market customer experiences.

Humach partnered with Innovative Solutions to implement Large Language Model Technology from Amazon Bedrock, a robust AI/ML and Generative AI service, in an AWS hosted cloud architecture. This technology provides access to a variety of LLMs for use with a Humach-provided client CLM (Customer Language Model) delivering advanced capabilities to extend Humach’s existing mAI Pilot platform. This architecture started with Innovative’s Tailwinds GenAI framework and focused on the development of a Digital Voice Agent and custom CLM platform. This solution transformed customer experience (CX) operations through real-time insights and AI-driven customer business knowledge. Our Tailwinds AI frameworks accelerated the development and implementation of Humach’s AI solutions, resulting in enhanced customer satisfaction, a 20% increase in operational efficiency, and increased scalability to support future growth.

Business Objectives

Humach aimed to achieve several key objectives through our partnership:

Enhance the customer experience (CX) for digital and live interactions using existing client generated content.
Select from and utilize a variety of Large Language Models (LLM) as needed for processing client content and custom prompts.
Empower all interactions, both Live and Digital, with Custom Language Models (CLM) trained on existing client content.
Secure each customer CLM in an isolated environment with no external access to training with non-customer content — virtually eliminating corruption and hallucinations.
Implement these solutions within a short timeframe to quickly extend current operational processes, enhance customer satisfaction, improve agent efficiency, and maintain its lead of innovation in the CX solutions space.

The Challenge

Humach aimed to revolutionize its CX operations — introducing real-time insights into customer interactions and enhancing its digital agent layer to not only manage repetitive requests, but also empower customer self-service, demonstrating a new and better way to approach customer experience. Doing so would enable Humach agents to handle more complex customer interactions leading to higher job satisfaction, longer agent tenure, and better customer experience overall. Customer self-service in a time of a global services shortage were key challenges for Humach in its efforts to prevent undesirable call experiences and customer dissatisfaction.

The Partner Solution: CLMs for Live and Digital Agents

We worked with Humach to develop a CLM framework to facilitate Humach-specific and customer-specific interactions. This solution was implemented using IBM watsonx Assistant on AWS with STT/TTS capabilities provided by Deepgram and hosted on AWS EC2 instances using cutting-edge Nvidia GPUs, ensuring additional security, low latency and high scalability along with human-sounding voices, meeting Humach’s requirements. Client content which is ingested via Weaviate’s indexing engine —also hosted on AWS — allowed queries from both the digital voice agent and a live agent to provide a prompt-driven response from the Large Language Model in Amazon Bedrock. API-based access to Amazon Bedrock allowed for the flexibility to leverage any selected model needed to support Humach’s clients.

High level architecture of Humach solution

Transforming the Customer Experience

The completed solution, utilizing AWS hosted cloud services and Amazon Bedrock, has elevated Humach’s customer experience by:

Enhancing scalability and flexibility of CX operations to adapt to future needs.
Creating extensible AI CLMs and prompts to assist Live and Digital agents to enhance customer experiences, reducing the time and resources needed to address customer issues, and improving overall operational efficiency and customer satisfaction as a result.
Providing the ability to utilize the CLM capabilities in digital and live agent scenarios.

Key Results

By implementing these solutions, Humach has achieved:

Enhanced customer satisfaction through expansive self-service knowledge.
Increased efficiency of 15-20% via optimization of customer language model responses.
Increased automation of approximately 20% of calls through customer adoption of automation.
Increased scalability and system efficiencies through technologies hosted in a single cloud.
An extensible platform and footprint to support future enhancements and global growth.

Generative AI Is a Valuable Tool for Solving Operational Challenges

Our partnership with Humach exemplifies how two forward-thinking companies have come together to utilize Generative AI, enhancing and extending business operations and customer experience as a result. Other businesses looking to improve their customer service operations can benefit significantly from similar efforts and solutions.

For more information, or to explore how GenAI solutions can be tailored to your specific business needs, contact Innovative Solutions. To explore how to enhance customer experience using AI and digital transformation for your business contact Humach.

Want to learn more? Contact us today.

Pyroc

Using an AI-Powered Solution to Enhance First Responder Behavioral Health and Performance

Pyroc Technologies INC, known as Pyroc, is a company dedicated to enhancing the care and performance of first responders. Starting with firefighters, who represent more than 52% of the global first responder population, Pyroc is focused on addressing the unique challenges firefighters face, such as allostatic load proposed as ‘Firefighter Syndrome.’ Innovative Solutions, a Premier Tier AWS partner, has collaborated with Pyroc to develop an AI Co-Pilot designed to assist firefighters and fire departments in managing wellness, making critical decisions, and more. This case study explores the partnership between Pyroc and Innovative Solutions and the creation of the AI Co-Pilot using Amazon Bedrock and IBM watsonx Assistant.

Business Objectives

The primary objectives of this collaboration were to:

Provide real-time assistance to firefighters and fire departments.
Enrich decision-making to prepare for a complex and diverse list of emergencies.
Extend career longevity by helping mitigate and navigate the long-term ‘wear and tear’ of the job that impacts public safety.
Improve the overall safety and effectiveness of firefighting operations.

The motivation behind these objectives was to leverage AI technology to support the critical need for a real-time tool that produces personalized, unique, and optimum performance ranges to help firefighters and fire departments. Today, almost 57% of firefighters are battling PTSD which affects every fire department and their operational performance within North America. This innovative tool will help prepare for, mitigate, and navigate the PTSD domain, among others, found inside Pyroc’s ‘Firefighter Syndrome’ framework. Our partnership activated a proactive tool that, instead of continuing to accept a reactive position, will be used to help proactively change how we care for and optimize the performance of our firefighters. Ultimately, impacting the citizens they are sworn to protect.

The Challenge

Society is facing a mental health crisis, and firefighters are responding to an exponential increase in volume and complexity of 9-1-1 calls, facing many challenges including exposure to carcinogens, the risk of heart disease, and the physical and mental strain of the job. Over 94% of active firefighters have reported experiencing a critical incident and often respond with a ‘knee jerk’ stress-induced reaction intended to help them cope. These challenges and incidents can result in a buildup known as allostatic load that lead to long-term health issues and impacts the effectiveness of firefighting operations.

In 2022, Pyroc conducted a survey that resulted in 100% of their respondents saying if they had evidence they were ‘not ok’ they would use that evidence and seek help. Pyroc sought to address this response by providing an AI-powered tool that could deliver personalized guidance and instant access to vital information and resources.

The Solution

Innovative Solutions partnered with Pyroc to create an AI Co-Pilot using Amazon Bedrock and IBM watsonx Assistant. Amazon Bedrock provided a secure gateway to AI models, allowing the AI Co-Pilot to access and process large amounts of data efficiently. IBM watsonx Assistant was utilized to build a conversational interface that firefighters and fire departments could interact with to receive guidance and information.

The AI Co-Pilot integrates with existing systems to provide:

Real-time data analysis and recommendations.
Access to a vast knowledge base of firefighting techniques and medical information.
A conversational interface for easy interaction during high-stress situations.

This solution directly addresses the challenges faced by firefighters and fire departments by offering support and information that can improve decision-making during stress-induced incidents and reduce workplace injuries. Pyroc is hopeful to have a powerful 35% reduction in PTSD claims.

Transforming Customer Experience

The AI Co-Pilot will help transform the customer experience by:

Providing instant, reliable support to firefighters and fire departments when they need it most.
Reducing the cognitive load during emergencies, allowing firefighters to focus on the task at hand.
Enhancing the safety and efficiency of firefighting operations.

This solution sets a new standard in the industry by integrating cutting-edge AI technology into the critical field of emergency response.

Key Results

The implementation of the AI Co-Pilot should lead to:

Improved firefighter performance and career longevity on duty, with a possible 65% reduction in the evaluation and recovery cost of workplace injuries. To put this into perspective, a 10% reduction would result in savings, felt by taxpayers, of nearly $79 billion across North America.
Improved health, quality of life, and functioning of firefighters off duty, empowering firefighters to achieve a 48% improvement in behavioral health response in both off and on duty care. This would directly impact the fact that firefighters commit suicide at a 38% higher rate than the general public.
A measurable increase in operational performance and asset management. Here, Pyroc expects to generate well over a 32% improvement in operational efficiency and accuracy after implementation.
Enhanced training, procurement analysis and operational workflows within fire departments previously impacted by ‘firefighter syndrome’ are now slated for significant impact, experiencing up to 80% reduction in time-to-generation.

What the Customer is Saying

In October of 2022, Pyroc released their cutting-edge analytical process for ‘Firefighter Syndrome.’ The parameters of this framework include several different domains that collect and analyze a combination of job-specific, inter-related medical, social, and psychological conditions. This involves pathophysiological injuries at the molecular and cellular level of every system in the body that interact adversely with behavioral and social functioning due to the very nature of firefighting.

Firefighters who adopted ‘firefighter syndrome’ have taken appropriate measures to interpret and apply the data provided by specialized care providers. They continue making choices that empower them to remain in service and a valuable asset to protecting civilians.

“My only issue is I will retire before I get a chance to use it. I wish I had this tool 27 years ago!”
– Capt. Scott Donahue, 27 years of service

“The biggest thing that I liked, honestly, is the whole thing. It’s something that has never been done and needed to be done.”
– Firefighter Kyle Bress, 5 years of service

These success stories validate how the partnership between Pyroc and Innovative Solutions to develop an AI Co-Pilot is a vital extension of Pyroc’s overall solution called FLASHPOINT. Firefighters who use the AI Co-Pilot are empowered to utilize their strong critical thinking skills to adapt behaviors and seek appropriate assistance, resulting in significant improvements in their ability to manage complex situations, quality of life, and functioning. Surveys and testing have resulted in early indicators of the tool’s ease of use and acceptance within the community, and the actionable insights and connection to Pyroc’s personalized performance and optimization insights have been identified as a vital need. Pyroc forecasts that more than 38% of this community will step up to be early adopters of the AI Co-Pilot.

Why you should collaborate with a partner

The AI Co-Pilot developed by Innovative Solutions for Pyroc will make a significant impact on the company, its customers, and citizens across North America. By leveraging Amazon Bedrock and IBM watsonx Assistant, the solution is positioned to have a powerful impact on improving firefighters’ safety, health, and performance outcomes, enabling them to re-prioritize protecting citizens.

Want to learn more? Contact us today.

INE

INE’s GenAI Journey to Enhanced Content Discovery and Personalization

INE (Internetwork Expert) is a leading provider of technical training for the IT industry, dedicated to equipping professionals with the necessary skills through affordable, high-quality training. This case study explores how INE will leverage Innovative Solutions’ Tailwinds Generative AI accelerator to enhance their training content and improve user experience.

Business Objectives

INE aimed to achieve the following objectives:

Build a comprehensive list of technical skills extracted from their training content.
Improve content discoverability and recommendations for users.
Uncover relationships between different pieces of training content for new insights.
Utilize these insights to develop and offer new, relevant content to customers.

The motivation behind these objectives was to provide a more personalized learning experience and to stay ahead in the competitive technical training market by continuously innovating their content offerings.

The Challenge

INE faced the challenge of processing vast amounts of technical training content to extract relevant skills and knowledge. This task was time-consuming and required a high level of accuracy to ensure the right skills were associated with the appropriate content. The company needed a way to automate this process efficiently to enhance its content recommendation system and to identify gaps in its training material.

The Novel Solution

In partnership with Innovative Solutions, INE implemented the Tailwinds Generative AI accelerator to process their training content. The key features of this solution included:

Advanced natural language processing to accurately identify and extract technical skills from training transcripts.
Machine learning algorithms to discover relationships between different training modules.

This solution addressed INE’s challenges by automating the skill extraction process, enabling targeted content recommendations, and providing valuable insights for content development.

INE’s Goals

INE plans to enable customers to analyze and select relevant training material 50% faster, with more targeted recommendations leading to more efficient learning. The result will be improved job preparedness and skill augmentation, reducing the time IT managers spend on building training paths by up to 25%, increasing internal efficiency for INE’s customers.

Transforming Customer Experience

The Tailwinds Generative AI accelerator will transform the INE customer experience by:

Automating the identification, labeling, and data association of INE training content using Amazon Bedrock.
Enhancing the discoverability of relevant training materials by aligning content to topical labels.
Setting a new industry standard for technical training platforms by making next-step training discoverability a first-class citizen.

Key Results

By implementing the Tailwinds Generative AI accelerator, INE will achieve:

A more efficient content recommendation system.
Reduced time for users to find relevant training content.
Insights that lead to the development of new training modules.
Increased customer satisfaction and loyalty.
Greater cross-sell and up-sell opportunities for INE and its

These results will contribute to INE’s growth and solidify its position as a leader in technical training.

What INE Is Saying

“Leveraging Tailwinds and Amazon Bedrock has enabled INE to complete a project we always wanted to do but did not have the time or manpower to achieve. Our new AI recommendations will drastically cut down the time for customers to search and find the right courses. This novel technology will allow us to have even greater cross-sell conversions into new courses and increased customer satisfaction.”
– Lindsey Rinehart, COO, INE

Why you should collaborate with a partner

The partnership between INE and Innovative Solutions has led to a significant enhancement of INE’s training platform that will benefit both the company and its customers. This case study demonstrates the potential for other businesses to benefit from similar AI-driven solutions.

Want to learn more? Contact us today.

Avannis

Avannis specializes in providing white-glove customer and employee engagement solutions tailored for banks and credit unions of any size, with a commitment to enhancing the banking experience through insightful customer engagement surveys. Avannis manually reviews, categorizes, and classifies over 20,000 customer surveys each month. This labor-intensive process is difficult to train for and can be error prone without consistent and intensive analysis.

Innovative Solutions and Avannis partnered together to develop a novel Generative AI (GenAI) solution aimed at automating the manual coding of customer survey verbatims, a project that promises to optimize Avannis’ operations by significantly reducing manual effort and enabling the company to scale efficiently.

Business Objectives

The primary objectives of the Avannis Tailwinds Project include:

Improving Staff Morale: Automating tedious tasks to allow staff to focus on more engaging and valuable work.
Creating More Engaging Work Opportunities: Redirecting the workforce towards tasks that offer greater value and satisfaction.
Saving Money Through Efficiency Improvements: Reducing manual labor costs associated with coding survey responses, thereby saving the company significant amounts of money annually.

The Customer Challenge

Avannis faced the challenge of manually coding thousands of customer engagement surveys each month, a process that was not only time-consuming but also a bottleneck to growth. This manual process required significant staff hours every day, leading to increased operational costs and limiting the company’s ability to scale its services without a corresponding increase in headcount and expenses.

The Partner Solution

Innovative Solutions automated the coding of customer survey verbatims, classifications, and content extraction leveraging a Generative AI solution built on top of Innovative Tailwinds and Amazon Bedrock (Anthropic).

This AI-driven approach is designed to classify verbatims based on thousands of historical Avannis surveys, taxonomy requirements, and other business requirements. Innovative Solutions generated semantically-similar surveys and requirements to train an Anthropic Claude LLM and a Weaviate vector database to return highly accurate classifications.

This process eliminates the need for manual coding of new surveys and also provides Avannis with a methodology to update and fine-tune the process over time for new customers and markets.

What was the Business Impact of the Solution

The implementation of the Tailwinds GenAI solution has led to:

Annual Savings: Approximately $54,000 saved per year through reduced manual labor.
Improved Staff Morale: Employees can now focus on more engaging and valuable tasks.
Scalability: Avannis can scale its operations without proportionally increasing staff or costs.

Avannis’s GenAI solution has the potential to transform the customer experience by enabling faster and more accurate analysis of survey data. This allows Avannis to deliver insights to clients more quickly, enhancing the responsiveness and effectiveness of customer engagement strategies.

Steve Winn, Founding Partner & CTO of Avannis, praised the team at Innovative Solutions for their intelligence, flexibility, and the effectiveness of the solution provided. He noted the significant improvement over past experiences with third-party development teams, emphasizing the success of the project in meeting Avannis’ needs. Steve shared his enthusiasm for the Tailwinds project, highlighting the anticipated benefits in terms of staff morale, productivity, and operational scalability.

“The Innovative Tailwinds Generative AI solution is expected to save Avannis 3,000 working hours per year, translating to $54,000 in annual savings.”
– Steve Winn, Founding Partner & CTO of Avannis

Furthermore, Steve envisions the potential for direct customer access to the API, allowing for even greater efficiency and service customization.

Why you should collaborate with a partner

Generative AI represents a significant step forward for Avannis, enabling the company to:

Enhance its operational efficiency
Improve employee satisfaction
Provide faster, more insightful customer engagement solutions

Avannis’ success story demonstrates the potential for similar technologies to benefit other businesses looking to optimize their operations and customer service offerings.

Want to learn more? Contact us today.

MacStadium

MacStadium, renowned Mac cloud service provider, focused on enhancing customer satisfaction and streamlining the implementation of their Orka platform. In partnership with Innovative Solutions, they utilized advanced technology to develop ‘Mac’ – a highly sophisticated AI assistant platform specialized in Orka. ‘Mac’ offers MacStadium customers a unique and efficient experience in building and deploying virtualized Mac platforms. This case study delves into the impact of ‘Mac’, which is powered by IBM WatsonX Assistant and Amazon Bedrock, on improving MacStadium’s customer support and operational effectiveness.

The Customer Challenge

MacStadium’s primary challenge was to enhance the customer experience and streamline their service delivery.

Increase customer satisfaction.
Accelerate service implementation.
Improve staff efficiency in handling customer queries.
Reduce the volume of customer support questions.

The company recognized the need for an advanced solution that could seamlessly integrate with their existing system and knowledge base.

The Partner Solution

MacStadium’s partnership with Innovative led to the development of ‘Mac’, an AI Agent Expert specialized in Orka. This tool is a confluence of IBM WatsonX Assistant’s reliable chat interface and the robust capabilities of Amazon Bedrock, including:

Integration with Amazon Bedrock for secure and consistent AI performance.
IBM Watsonx Assistant enables a seamless and secure interface for both staff and customers, facilitating effective communication and query resolution.
Use of AWS for hosting critical business data and access to state-of-the-art large language models (LLMs) like Anthropic’s Claude.

Results and Benefits

The deployment of ‘Mac’ has led to remarkable improvements:

A 30% increase in staff efficiency, enabling quicker and more effective customer interactions.
A 25% reduction in customer support queries, indicating higher first-contact resolution and customer satisfaction.
Enhanced service implementation speed, contributing to overall business growth and customer loyalty.

Transforming Customer Experience

MacStadium’s journey with Innovative Solutions and the introduction of ‘Mac’ AI platform exemplifies how generative AI can revolutionize customer service in the tech industry. By harnessing the power of IBM WatsonX Assistant and Amazon Bedrock, MacStadium not only achieved its operational goals but also set a new standard in customer engagement, security, consistency and satisfaction.

“Mac has been a game-changer in how we interact with our customers and manage our services. The efficiency and satisfaction levels have significantly improved”
– Chris Chapman, CTO at MacStadium

For businesses looking to replicate MacStadium’s success, Innovative Solutions offers comprehensive assessments and tailored plans to integrate generative AI into various operational aspects. Discover how your organization can benefit from such transformative technology.

Check out our video on MacStadium

Tekmir

Tekmir is the future of legal technology. Our AI-powered platform is purpose-built to simplify and optimize case management for law firms. Experience a new standard of precision, efficiency, and transparency that will propel your firm into a new era of legal service.

Tekmir’s Challenge

Tekmir, an emerging leader in legal tech, faced a critical challenge in redefining the process of case management validation. Traditional methods were slow, costly, and inefficient. Tekmir’s vision was to revolutionize this process, making it faster, scalable, and more cost-effective, enabling law firms to double or triple their case load without added cost.

In order to service large scale cases, law firms are required to sift through thousands of medical and legal documentation with an army of paralegals, assistants and analysts. Historically, cocuments and claims are manually reviewed and processed, consuming hundreds or thousands of man-hours to appropriately service a case. Tekmir aims to upend this process with their AI-Enabled Case Management platform.

The Partner Solution

To turn this vision into reality, Tekmir joined forces with Innovative Solutions, leveraging their flagship product, Tailwinds. This state-of-the-art AI solution, powered by Amazon Bedrock and Anthropic Claude, promised a seamless integration into Tekmir’s lawsuit management platform. Tekmir’s AI will specialize in automated validation of class action lawsuits, enhancing decision-making, and empowering legal professionals to focus on higher-value tasks.

Business Drivers

Accelerate Case Processing: Tekmir looks to cut case management time by 60%, reducing typical two-hour tasks to just 30 minutes, streamlining logistics, and allowing attorneys to focus on core legal work.
Cost Reduction: Tekmir aims to reduce prosecution costs by 50%, potentially saving up to $3 million every 10,000 cases. For large firms, this means millions in annual savings.
Operational Efficiency: Tekmir plans to assist organizations in automating inbound application logistics and operations, reducing the average time spent on these tasks from two hours to about half an hour per case.

Results And Benefits

Enhanced Productivity: Tekmir customers will observe a remarkable improvement in staff productivity, attributed to the automation of repetitive tasks.
Cost Efficiency: The AI-driven approach will lead to a significant reduction in case prosecution costs, fostering financial efficiency.
Rapid Deployment: By leveraging Tailwinds, Tekmir can rapidly build and deploy their AI solution, meeting initial customer demands ahead of schedule.

Why Do It Alone?

Innovative Solutions’ Tailwinds product stands out for its ability to simplify the complex journey of integrating Generative AI into legal tech. The team at Innovative, consisting of AI architects, data engineers, and developers, has a proven track record in assisting startups in scaling their vision and resolving customer challenges efficiently.

Preverity

As an established leader in malpractice risk analytics, Preverity looked to evolve their risk management and patient safety products to enable the most accurate clinical measurement in the market. By teaming up with Innovative Solutions and implementing Tailwinds Generative AI, Preverity will provide unparalleled risk insights to their hospital and insurance partners.

Preverity’s Challenge

While Preverity already boasted an excellent predictive risk modeling and measurement development process, the creation of new risk measurements typically requires referring to internal reference documents, internet searches, and code description analysis – a slow and time-consuming process. Preverity is looking to scale their organization and needed a more efficient process to code new measures in near real-time. Their top business drivers/goals going into this engagement were:

Improving accuracy and speed in measurement creation
Uncovering deeper risk insights
Increasing capacity to accommodate rapid growth
Reducing time for rapid measurement iterations

The Partner Solution

To accomplish these ambitious goals, Preverity partnered with Innovative Solutions to deploy Tailwinds, a revolutionary Generative AI product purpose-built for healthcare.

Fully integrated via Amazon Bedrock’s secure design, Tailwinds combines Anthropic’s Claude, a GenAI rules engine, and vector database Weaviate to understand and validate user requests, identify corresponding codes, and generate concise responses to speed up code identification for a customer.

“By implementing Tailwinds and Amazon Bedrock, we’ve taken our already strong risk measurement development process to new heights in increasing speed, insight and efficiency for our clients.”
– Scott Burklund, CIO at Preverity

Results and Benefits

Here are a few of the many ways Tailwinds has impacted Preverity’s organization.

90% faster risk measurement development via automation for better experiences
34% improved coder productivity and scale
$100k in projected annual savings

Why Do It Alone?

Let Innovative Solutions help you achieve Preverity’s level of excellence. Innovative’s Tailwinds brings together industry AI experts to help identify, define, measure, execute actionable Generative AI objectives. Sign up today for a Tailwinds Assessment, over the course of two weeks our team will review the Generative AI landscape and use cases relevant to your industry, developing an effective data strategy, vision and implementation plan to achieve your desired AI goals.

LivTech

LivTech, a pioneer in health technology, advances physician tech market with Generative AI. New capabilities for healthcare practices include reducing billing errors and speeding up reimbursements – offering physicians more time for direct patient care. Additionally, LivTech aims to extend their claims processing services into new market areas. Leveraging Amazon Bedrock for secure access to Generative AI as pivotal tools for automation and streamlining this growth phase. To make this vision a reality, and to ensure a perfect fit with their current claims management system, they teamed up with Innovative Solutions.

LivTech’s Challenge

LivTech faced several challenges in their journey to optimize claims processing, including:

Scaling their claims processing team while maintaining steady COGS
Identifying, cleaning, and verifying internal documentation and processes for AI training
Determining how to leverage AI to validate claims information and lower error rates
Streamlining and automating repetitive manual tasks to improve staff productivity
Increasing customer satisfaction scores by expediting claims processing

The Partner Solution

Innovative Solutions stepped up to tackle LivTech’s challenges using Tailwinds, a state-of-the-art AI solution specifically designed for the healthcare industry. Utilizing GenAI as a natural language rules engine, combined with a Weaviate AI-First Vector Database and Amazon Bedrock for a secure integration with Anthropic Claude-2, Tailwinds automates and enhances claims processing by learning from existing process documentation, requirements, and claims data, leading to a significant transformation in LivTech’s operations. The solution integrates with LivTech’s current claims management platform, allowing agents to focus on higher-value tasks, accelerate decision-making, and enables LivTech to scale their business more efficiently into the future.

“Leveraging Tailwinds is a game-changer for us at LivTech. We’re thrilled to unlock new opportunities by integrating this innovative AI solution into our healthcare platform. With Tailwinds, we’ll use AI to support our growth, improve productivity, and deliver even more value to our clients.”
– Chris Ritchie, CTO, LivTech

Results and Benefits

LivTech’s partnership with Innovative Solutions is targeting long-term goals for revolutionizing their claims management process including:

Significant improvement in staff productivity through automation of repetitive tasks
Reduced error rates by using AI for claims validation
Elevated customer satisfaction scores due to faster and accurate claims processing
Efficient business scaling, reduced costs, and an incredible quality of care for their customers
New market opportunities for business growth

“Innovative Solutions is delighted to have played a crucial role in LivTech’s Generative AI journey. Our expertise in GenAI technologies facilitated the successful implementation of Tailwinds. We are excited to showcase the enormous potential of Generative AI in healthcare, both today and in the future.”
– Taylor Copie, Innovative Solutions

Why Do It Alone?

Generative AI in healthcare can be a challenging journey, but Innovative Solutions can make it a breeze. Innovative’s Tailwinds brings together industry AI experts to help identify, define, measure, execute actionable Generative AI objectives. Sign up today for a Tailwinds Assessment, over the course of two weeks our team will review the Generative AI landscape and use cases relevant to your industry, developing an effective data strategy, vision and implementation plan to achieve your desired AI goals.