Monroe Wheelchair

A business specializing in creating better lives for people with disabilities, Monroe Wheelchair of Rochester, N.Y., provides complex rehab and mobility solutions across New York State. Much of the company’s business centers on rehabilitation, so their team is frequently on the road providing critical maintenance for wheelchairs and other equipment people rely on. By the end of 2016, the company realized they’d outgrown the capabilities of their longtime IT service provider. They found they needed more bandwidth and strategic thinking for IT and turned to Innovative Solutions in early 2017.

Soon after the relationship with Innovative began, the issue of Business Continuity became an urgent consideration when a Monroe Wheelchair main office lost power during windstorm, knocking them offline for days. All of their servers were in their Rochester headquarters and they couldn’t use their computers or phones, so their other locations couldn’t operate either. The cost was steep: severe service disruptions, employee downtime, and lost revenue.

It became clear that Monroe Wheelchair’s on-premises infrastructure was end-of-life and no longer supported. It could not meet the recovery time objective (RTO) and recovery point objective (RPO)
expectations of Monroe Wheelchair. They needed a way for users across the organization to have reliable access to their IT infrastructure and sensitive PHI data, even in the case of a site failure. So, while we were preparing to recommend a solution to replace the customer’s hardware as it neared its end of life and losing its warranty, our team also made Business Continuity a priority to help the company mitigate
the risk of power loss