Contact Us Anytime
At Innovative, we’re available to help with anything from simple tasks to critical system failures.
We strive to deliver top-notch customer service.
The best way to understand if we’re the right partner for you is to have a conversation. No sales pitch, no pressure—just a genuine discussion about your business, your challenges, and what’s possible with Data and AI.
Book a 30-minute consultation directly on our calendar. Choose a time that works for you and we’ll send a calendar invite with video conference details.
Here are three ways to contact us:
Phone: (585) 292-5070
Email: support@innovativesol.com
Portal: support.innovativesol.com
For immediate assistance:
We’re here for you 24/7/365. Just call our support line anytime, day or night, for immediate assistance with critical issues. If you’re emailing us about an urgent problem, please include “CRITICAL” in the subject line. This will escalate your message to our on-call team for priority response.
Customer portal access:
To request portal access, email us or contact your Account Manager. If you’re unsure who your Account Manager is, call or email support@innovativesol.com.