Eli is a dedicated account management leader focused on building trust and long-term customer relationships.
Born and raised in Rochester, NY, Eli Hills brings a customer-first mindset to his role as Manager of Account Management at Innovative Solutions. While he wanted to play professional football for the Buffalo Bills as a kid, Eli ultimately decided to remain a fan instead, and went on to study Business Administration at Monroe Community College. Eli began his career in IT operations at Wegmans Food Market, where he spent 11 years supporting critical infrastructure and building his expertise.
Since joining Innovative nearly five years ago, Eli has made the transition from on-premises support to leading account management for AWS customers, making valuable contributions to the growth and success of the Managed Cloud Services team.
Driven by his dedication to delivering exceptional customer experiences, Eli believes in building trust and forming lasting relationships with clients, understanding that their trust is the foundation of Innovative’s success.
For Eli, working with AWS means constantly pushing boundaries and staying ahead of industry trends. He thrives in the fast-paced, growth-oriented culture at Innovative, where a shared sense of drive and purpose keeps him motivated every day.
Outside of work, Eli is a devoted family man, married to his wife, Teri, and a proud father to Rory and Gemma. Their family is completed by Charlie, a Golden Retriever and Lab mix. He’s also an avid music enthusiast and record collector. Chicago is one of his favorite places to visit, thanks to its dynamic music scene, rich history, and beautiful architecture. Eli is actively involved in supporting AutismUP, a cause especially meaningful to him as both of his children are on the autism spectrum. Eli says, “Any organization that can help children with autism is where my heart is.”
Inspired by his personal mantra, Eli is committed to being fully present and making an impact in every aspect of his life.