iNOC: Cloud-First Network Operations Center
24/7/365 Critical Incident Support
Our staff of AWS-certified cloud engineers and solutions architects reacts to critical incidents 24/7/365. This includes:
- Real humans answer every telephone call
- Ticket support via Innovative monitoring or upon customer request via telephone, email, or web portal
- 24/7/365 15-minute response time for critical incidents
- 10/5/360 1-hour response time for all other incidents
- Emergency help from cloud engineers on demand upon request for 4-hour blocks without formal change orders.