iNOC: Cloud-First Network Operations Center

24/7/365 Critical Incident Support

Our staff of AWS-certified cloud engineers and solutions architects reacts to critical incidents 24/7/365. This includes:

  • Real humans answer every telephone call
  • Ticket support via Innovative monitoring or upon customer request via telephone, email, or web portal
  • 24/7/365 15-minute response time for critical incidents
  • 10/5/360 1-hour response time for all other incidents
  • Emergency help from cloud engineers on demand upon request for 4-hour blocks without formal change orders.

Which offering is this included in…

Innovative Managed Cloud Services Overview

Managed Cloud Services

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