Incident Management Platform

All MCS customers receive incident management from PagerDuty or Pingdom and Amazon CloudWatch. This includes:

• i3 and i5 customers will receive email alerts, escalations, and a full Business license from PagerDuty
• i3 and i5 customers, may elect to receive alerts via SMS and telephone
• Monitored infrastructure and applications are configured to use PagerDuty’s incident response system for alerts and escalation to Innovative’s iNOC (i3 and i5 customers only)
• Additional full PagerDuty Business licenses are available